Frequently Asked Questions

Below are some of the most common questions we are asked. Click on a question to view the answer. If you have a question that is not listed below, please feel free to contact our offices.

Q. Can my son, daughter, grandson go as my Guardian?

A. Depending on the circumstances at hand. Our TOP priority is the safe travel of ALL the veterans. Who will or will not serve as a guardian, and how many guardians will be needed, is the sole responsibility of the Hub Director. That decision is based upon many factors, such as:

How many disabled veterans are scheduled to go?
Of the disabled veterans going, how many will have to be physically assisted getting on and off the bus?
Which guardian applicants are most qualified?

Medically trained, active duty military personnel and veterans who have previously participated in a flight are given top priority and serve as leadership members. The applicants physically capable of assisting in the lifting of veterans are also a top priority. Once the director feels enough of those positions have been filled, other applicants are then considered. Again, these decisions rest solely with the Hub Director.

Q. What if the veteran is on oxygen or will need a wheelchair?

A. WHEELCHAIRS – About 50% of the veterans we have transported over the past three years were in wheelchairs. Our deluxe motor coaches are ordered based upon this fact. Many of our coaches are equipped with wheelchair lifts.
OXYGEN – Portable oxygen concentrators are not provided. It is up to the veteran to rent these for travel on the plane. You need to have a copy of a prescription for oxygen not more than 12 months old. The veteran is to carry the original of the prescription and we request a copy to attach to your PSHF application. Small, portable oxygen tanks are provided for the tour day and room concentrators are provided at the hotel.  Also, it is highly recommended that those requiring a POC bring one additional battery than you think you will need. In the unlikely event that we experience any delays in returning home, this will be good insurance.